Our Refund Policy
Every once in a while, we hear of an exceptional and exciting opportunity or are introduced to a service or product we can’t pass up. Sometimes, we experience buyer’s remorse. At Yucatán Wellness, we want you to be assured we are human as well.
If after seventy-two (72) hours of registration, you as the “Purchaser” believe our event is not for you, we will refund your deposit or payment in full.
Any payment made within sixty (60) days of your event will be subject to a fifty percent (50%) service/processing fee, if your seat is cancelled.
If payment is received within thirty (30) days, a seventy-five percent (75%) service fee will apply, if your seat is cancelled.
Due to the nature of the service and YW’s commitment to its professional suppliers and vendors, no monies can or will be refunded for failure to attend. However, if life’s circumstances get in the way, please contact us directly to have deposits or full monies applied to a future event: 970-331-0286
We are not liable for any travel arrangements, via air or land.
Every supplier (airline, cruise line, bus line, car-rental company, or hotel provider outside your package,) has its own cancellation and refund policy. If you cancel your workshop retreat with Yucatan Wellness after you have made a deposit to these providers, a penalty may be assessed by these independent providers.
You should contact each supplier for detailed information on cancellation and refund policies for your trip.
Yucatán Wellness highly recommends you purchase travel insurance with your trip to help limit any loss. Travel insurance can further protect you in the event of cancellation due to unforeseen occurrences. Insurance policies are tailored to the various types of risk coverage that is important to each client. As a result, it is very important that you read your policy to understand possible insurance limitations.
Limited Liability Policy
Yucatan Wellness, is NOT a travel agency. We are a limited liability company in the United States and a Corporation in Yucatan, Mexico participating as a wellness tourism industry.
Accidents and/or Medical Treatment
You will enjoy a myriad of experiences to include climbing a pyramid, and swimming and/or diving in a cenote. Yucatán Wellness assumes no responsibility for any accident(s) you may encounter on the way to, during, or after your workshop retreat. Purchase travel insurance or check with your current health-care provider to assure you are covered for any accidents. Unlike the United States, if injured in Mexico, you will have to pay before you are treated and released.
A Waiver of Liability, Indemnifications, and Medical Release Form will be required for signature before attending your workshop and retreat.
The team members of YW choose only the safest communities to hold their retreats. We specialize in retreated in Colorado, Yucatán, and Scotland, UK.
Like travel anywhere, to include the United States, use travel sense. You’ll need a Pass Port to travel with us to Mexico and the UK. Be sure to bring a hat, comfortable clothing, and any medications you might need. Stay alert. Keep your valuables close to you. Most crime in the Yucatán is petty theft or what locals and expats call crimes of opportunity. Other than that, have fun in your healing adventure.
- What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.
- What choices are available to you regarding the use of your data.
- The security procedures in place to protect the misuse of your information.
- How you can correct any inaccuracies in the information.
For coaching or prayer requests, your information is held confidential and only shared with our YW team. We abide by Coach Training Alliance’s ethical standards and the highest standard of all, God’s. Your information is never, ever shared with anyone outside YW unless we believe the information shared signifies there is a real threat and/or danger to or by the person sharing or society. As mandated reporters, we are required to share such.
Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.
We will use your information to respond to you regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, i.e., to book your hotel stay or personal massage service.
Your Access to and Control Over Information
You may update the information we have for you or opt out of any future contacts from us at any time. You can do the following at any time by contacting us via our email address firstname.lastname@example.org.
We request information from you on our order form. To purchase our services from us, you must provide email and telephone information as well as financial information (credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing your request, we will use your personal information to contact you.
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both on and offline.
Wherever we collect sensitive information (such as credit card data), that information is encrypted through Paypal and its security services.
While we take every step possible to protect sensitive information transmitted online, we also protect your information offline. Only employees, vendors, or suppliers who need the information to perform a specific job (i.e., hotel accommodation staff, spa salon staff) are granted access to personally identifiable information. The servers/computers in which we store personally identifiable information are kept in a secure environment.
We partner with other parties to provide specific services. When the user signs up for these services, we will share names, or other contact information that is necessary for the third party to provide these services. These parties are not allowed to use personally identifiable information except for the purpose of providing these services.
This web site contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.